ARMA (Association of Residential Managing Agents)
ARMA is the only body in England and Wales to focus exclusively on matters relating to the management of Residential Leasehold blocks of flats. ARMAs’ founding principal aims are to represent its Members and the interests of Lessees, Resident Management Companies and Investor Freeholders.


RICS (Royal Institution of Chartered Surveyors)
RICS is the world's leading professional body for qualifications and standards in land, property and construction.


LEASE (The Leasehold Advisory Service)
LEASE is an Executive Non Departmental Public Body (ENDPB) funded by Government to provide free advice on the law affecting residential Leasehold and Commonhold property in England and Wales. They also offer a mediation service.


IRPM (Institute of Residential Property Management)
The IRPM was launched by ARMA in early 2002 as a means of delivering a portable professional qualification in residential property management, available to anyone working in the sector, which would be accepted by all those operating within it.

‘We are a small development of twelve flats in the Stoke Bishop area of Bristol and have been under the management of Hillcrest for many years. It is good to know that there is always someone polite and helpful at the end of the telephone to assist with advice and deal with any matters that need attention.

Hillcrest strives to keep their properties up to the highest standards. Regular site visits, inspections and an annual general meeting (to which all owners are invited) are arranged by them. All regulations and necessary paperwork are dealt with efficiently.

Hillcrest arranges and oversees all maintenance work, gardening and cleaning and also manages our larger projects such as recent major electrical improvements and new front doors and entry systems. Their recent help in securing cavity wall insulation for all flats was much appreciated by us all. I highly recommend Hillcrest Estate Management as a property management company.’

Mrs Hilary Watts, Chairperson of Grove Court (Bristol) Limited